Details of AOL customer retention manual revealed!

Find out how AOL trains its customer service reps to NEVER let you unsubscribe...

Now that is creepy, but makes sense, from the fact that one such person was trying to cancel a dead friends AOL subscription, and the customer service rep kept pushing him to not cancel it, even though the person who paid for it was dead, pretty sad that they are resorting to it.

read more | digg story